Full English breakfast is indeed charged at a supplement of £9.50 per person and is served in our La Brasserie restaurant. By completing the door card by 2am will give us plenty of time to include all of the sumptuous items requested. Our inclusive delicious Continental breakfast hamper is currently served in the room. I do believe that we have now adapted to the new procedures whilst retaining the warm and friendly Chester Grosvenor welcome. We reopened in late August and of course the challenges of implementing the procedures were expected but were overcome quickly by our enthusiastic and caring team. Maybe once The Grosvenor has been opened a couple of weeks, the staff will be less anxious & this will make it a more enjoyable experience for guests paying a lot of money for the experience.ĭear starfish1234, Thank you for taking the time to review your recent stay at The Chester Grosvenor and for highlighting our COVID-19 secure practices. Here, we were being made constantly aware that there is a pandemic, as if we don’t know this anyway, & it made me feel “on edge”. We have eaten out locally & despite the social distancing, felt welcomed & enjoyed the experiences, for a short while enjoying some “normality”. Of course, life in the time of Covid-19 is different, but even as residents we had to book a time to have a drink in the bar & the checking, having to wear masks constantly & “keep to the right” signs made, what should have been an enjoyable night away, stressful & anxiety inducing. A deposit of £100 is taken on the card you have booked with for any incidentals. The bag could have been a quarter of the size, it seemed wasteful. At check-in we were handed a huge paper bag which included a pen, rules of stay & hand gel.

The staff were lovely but seemed stressed. Parking is £10 overnight in the car park attached to the hotel. If you want a cooked breakfast it’s approximately £10 more per person, served in the restaurant. It’s expensive for a one night stay which includes a continental breakfast which has to be ordered by 2am & is brought to your room at a designated time. Without a doubt this hotel used to be number one for service & luxury in Chester.

Chester grosvenor